|
|
|
To place an order, you have three options: |
|
|
|
OPTION #1 - Purchase
online through our secure order form: |
|
|
 |
|
You may place your order online. We accept both
Visa and MasterCard. In stock items usually ship within 24 hours. |
|
|
|
Click
here to be redirected to our secure online order form. |
|
|
|
OPTION #2 - Purchase by FAX: |
|
|
|
Download a copy of our order form in
Microsoft Word or
Adobe .pdf format
and fill it out (preferably fill the MS Word template directly in Word or write legibly
on a printout). Fill in credit card information, authorized signature
and fax to our dedicated order line (overseas orders, also send a short
e-mail to indicate that you faxed in an order in
case there are any problems with the fax transmission and we need to contact
you): |
|
|
|
Dedicated Fax Order Line: (905) 793-5640
(Country Code = 1) |
|
|
|
OPTION #3 - Purchase
through our dealer network |
|
|
|
You may purchase selected products through our worldwide
dealer network. |
|
|
|
Payment Terms |
| |
| We accept Visa, Mastercard,
as well as wire transfers (additional 10$ fee for wire transfer). Sorry, no COD's,
and no Purchase Orders.
For wire transfers, please contact us to obtain
further instructions. We can also accept US
postal money orders and US cashier's checks drawn on a US bank, however
these options will take up to 4 weeks to
clear the bank before shipment.
All shipments F.O.B. Brampton, Ontario, Canada. We ship via UPS or
Canada Post.
If ordering multiple uCFGEVAL kits, we
will contact you to confirm total shipping costs. For other shipping options or
arrangements, please contact us and we will confirm final shipping costs.
For International orders, final shipping costs will be confirmed via e-mail
only. Canadian residents, add 5% GST.
Ontario residents, also add 8% PST. The purchaser is responsible
for all additional taxes, brokerage fees, and duties. |
| |
|
Return Policy |
| |
| All orders are final once shipped. Any
returns of unused equipment are subject to shipping + 15% handling,
retesting, and restocking charge. The purchaser must obtain
an RMA authorization number from us within 15 days of the original shipment date.
Products must be in new condition (may be unpackaged but not used, damaged,
or modified), packed safely in original or equivalent packaging, and must be, in our opinion, completely resalable
as new. We cannot be responsible for items lost
in the mail. When returning, use a reliable carrier such as UPS or
FedEx which offer package tracking services. |
| |
|
Warranty Repair/Replacement Policy |
| |
| Digital Creation Labs Incorporated
warrants the products it sells against defects in materials and workmanship
for a period of 30 days. If you discover a defect, we will, at our
option, repair, replace, or refund the purchase price. You must obtain
an RMA number from us prior to returning the
product. We will provide you with instructions for shipping. We
will return your repaired product or its replacement via standard shipping.
IMPORTANT NOTE: Abusing the product by subjecting
it to conditions outside its specified limits, or attempting to repair or
modify the product, voids the warranty. |
| |
|
Liability Disclaimer |
| |
| Other than the repair/replacement policy
outlined above, Digital Creation Labs Incorporated gives no warranty either
expressed or implied and specifically disclaims all other warranties,
including warranties for merchantability and fitness. In no event
shall the liability of Digital Creation Labs Incorporated exceed the buyer's
purchase price nor shall Digital Creation Labs Incorporated be liable for
any indirect or consequential damages. |
| |
|
Life Support Policy |
| |
| Digital Creation Labs Incorporated's
products are not intended or authorized for use in any critical medical, life support,
or life-saving devices or applications or any other system whose failure to
perform correctly could result in life support failure. |
| |
|
